HECOstix Shipping Policy

Welcome to HECOstix! We are committed to delivering our high-quality products to you in a timely and efficient manner. Below is our shipping policy, which outlines our practices and procedures to ensure a smooth transaction for your order.

1. Order Processing:
- Orders are typically processed within 1-3 business days.
- During peak periods or due to high demand, processing times may be longer.

2. Shipping Costs:
- Shipping costs are calculated based on the weight of the order and the delivery location.

- We offer various shipping options to meet your needs, which can be selected during the checkout process.  Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.

3. International Shipping:
- International shipping is available and is subject to international shipping rates and regulations.
- Customers are responsible for any customs, duties, or taxes imposed by their country.  A
t this time we do not accept any international returns or exchanges because of customs & duties.

4. Incorrect Shipping Address:
- Customers are responsible for ensuring that the shipping address provided is accurate and complete.
- If an order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the order.
- To avoid this, please double-check your address details at checkout.

5. Compromise Solution for Incorrect Addresses:
- Recognizing the potential inconvenience caused by input errors, we offer a discounted re-shipping rate for orders returned due to an incorrect address.
- Customers will be required to pay this discounted rate to have the order re-shipped to the correct address.

6. Lost or Damaged Items:
- In the rare event that your order is lost or arrives damaged, please contact us immediately so we can assist in resolving the issue.
- Claims for lost or damaged items must be made within a specified time frame from the delivery date.

7. Delivery Times:
- Delivery times vary depending on the shipping method selected and the destination.
- Estimated delivery times will be provided at checkout.

8. Changes to Orders:
- We cannot guarantee changes to an order once it has been processed. However, we will do our best to accommodate any modifications if contacted promptly.

9. Contact Information:
- For any questions or concerns regarding your order or our shipping policy, please contact our customer service team.

10. Policy Amendments:
- HECOstix reserves the right to modify this shipping policy at any time.

By placing an order with HECOstix, you acknowledge and agree to this shipping policy. We look forward to providing you with quality products and a seamless shopping experience. Thank you for choosing HECOstix!

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hecostix.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hecostix.com and send your item to: 

1704 Costa Del Sol

Boca Raton, FL 33432 United States.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

1704 Costa Del Sol

Boca Raton, FL 33432


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

BACK TO TOP